cabin crew
soft-skill training

Challenge

Lufthansa Aviation Training needed a more effective way to train cabin crew for dynamic passenger interactions. Traditional role-playing lacked depth and adaptability, limiting real-world application. The existing methods couldn’t adjust to different skill levels or learning speeds, making it difficult to offer personalized training experiences. An innovative, adaptive solution was needed to better prepare crew members for challenging situations.

Solution

In collaboration with 3spin Learning, Lufthansa Aviation Training developed an advanced training program that integrates artificial intelligence and spatial computing to enhance soft skills training. The program features AI-driven dialogue systems that dynamically respond to trainees, creating realistic and varied interactions. By leveraging Apple Vision Pro, virtual characters are seamlessly integrated into the physical environment, making training sessions more immersive and engaging. Key benefits include:

• Enhanced conflict resolution skills through realistic role-playing.

• Higher engagement and knowledge retention via real-time AI interactions.

• Scalability and adaptability, as 3spin Learning’s no-code platform allows for quick customization of training modules.

By incorporating AI and spatial computing, Lufthansa Aviation Training has set a new standard for soft skills training, enabling crew members to practice de-escalation techniques in unpredictable scenarios and improve real-world conflict management.

My Role

Throughout the project, I played a key role in shaping the training experience—from initial concept to final implementation. I worked closely with Lufthansa Aviation Training, consulting on the approach, defining the concept, and exploring AI capabilities to enhance the learning experience. My contributions included:

• Consulting & Conception: Advising the client on the best approach and designing the overall structure of the training.

• AI Exploration & Integration: Researching AI capabilities, testing them, and helping implement a new feature with the product team.

• Design & Development: Creating environmental assets to ensure a seamless and immersive training experience.

• User Testing: Conducting hands-on testing at Lufthansa Aviation Training in Frankfurt to refine and validate the experience.

This process was a blend of strategic thinking, hands-on design, and iterative testing, ensuring the training program was both effective and engaging.

Learn more about the project here: Lufthansa Aviation Training Case Study